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Terms & Conditions~~~~338~397~~
Our Guarantee~
OUR UNIQUE 5* SERVICE to you...
low prices!!
The highest quality gift packaging
next day delivery!!
The Biggest Range of products
100% money back guarantee!!
100% Product Satisfaction or your money back*
professional staff!!
Massive International delivery service
we care for all animals!!
Delivery on time or you don't pay delivery!

Luxury Gift Packaging

Gifts2Drink offer the highest quality gifts by carefully selecting the luxurious packaging materials which we use. Our signature red gift boxes are hand packed by our highly skilled staff who put an individual touch to every gift we produce to make no two gifts the same.

Largest Range

Not only do Gifts2Drink offer unbeatable quality and value, we also stock over 600 products. Many of which are very hard to find elsewhere. If however you do not see what you require then please contact us and we will be more than happy to help you.

*100% Satisfaction Guarantee

Customer satisfaction is very important to us. Our guarantee assures you that all orders are handled by experts and are of first-rate quality. All flower arrangements will be fresh and delivered by hand. If upon receiving your order, you are dissatisfied for any reason whatsoever, please return your order in it's original condition and we will reimburse you for the full value of your order. It is that simple! Please ensure that the item is returned back to us in it's original condition unless faulty within 7 days of the date the item is delivered to you. This does not affect your statutory rights. However, we regret that we cannot accept cancellations of contracts for the purchase of perishable goods unless they arrive damaged, faulty or not the item ordered.

You should be aware that once we begin the delivery process, you will not be able to cancel any contract you have with us for services carried out by us (for example, postage and packing) and you will also be responsible for the cost of returning the goods to us unless your order arrives damaged, faulty or with incorrect items.

Delivery on time or you don't pay delivery!

We offer a standard next working day courier service on all orders in the UK mainland from only £5.99

In the unlikely event that your order should fail to arrive within our promised delivery period please email us at sales@gifts2drink.co.uk along with your order number and we will carry out a thorough investigation with our courier and endeavour to get your package delivered to you. We will also send you a credit voucher for the full cost of the delivery service paid. Should you wish to cancel your order and it has been dispatched by us you will be liable for any cost incurred by us for the goods being returned back by our courier.

Massive International Delivery Service

Here at Gifts2Drink we offer delivery throughout the UK & Europe and to more than 28 countries worldwide, from the USA & Canada, to the Far East & Australia and much more. ~~~338~11961~~

Shipping Services and Prices~

All our delivery prices are per order and to any one destination so pack 'em in quick. Next working day delivery takes 24hrs to mainland UK addresses and costs £5.99

Our range of delivery services also includes Highlands & Islands of Scotland, Northern Ireland, Isle of Man, Isle of Scilly, Channel Islands, Republic of Ireland, Europe, North America, and Asia & Australasia.

Orders placed before 1pm GMT on a weekday for delivery to the UK mainland will be delivered on the next working day or Saturday delivery if you select this option when you checkout. You may also select a delivery date in advance should you so wish, you will be asked for this delivery date once you proceed to the checkout.

All orders received after our 1pm GMT deadline will be processed on the following working day. Working days are Monday to Friday only we do not deliver or process orders on weekends or on bank holidays. For example place your order after 1pm on a Friday and your order will be dispatched by us on the following Monday (excluding bank holidays)

We are unable to deliver parcels to BFPO addresses, any orders placed to these destinations will not be sent and your card will automatically be refunded.

At present we are unable to send flowers outside of the UK. All flowers are packed with their own food and a special gel formula in a specially designed gift box to keep them in excellent condition during transit. To ensure that all fresh flowers reach you in the best condition all orders placed after 1pm on a Thursday containing flowers will be processed on a Monday for delivery on Tuesday.

All parcels that are sent outside of the UK need to have a contact telephone number for the recipient. Gifts2drink cannot be held responsible for delays in parcels being delivered if a number was not provided. It is also the customer's responsibility to ensure the delivery address outside the UK is correct as we will not change/amend it once it has left our depot.

Should your order not be within zone 1 (see below) we reserve the right to charge you for the appropriate delivery cost incurred.

Local duty may be levied when the goods enter any country if outside of the EU; Gifts2Drink will therefore not be liable for any customs delay or local taxes due. Gifts2Drink act solely as an agent for you our client.

Delivery Tariff

ZONE 1 - UK MAINLAND, WALES & SOME AREAS OF SCOTLAND†

Service
Price
A - Next Day During Working Hours
£5.99
B - Next Day Before 12 noon
£9.99
C - Next Day Before 10am
£13.99
D - Next Day Before 9am
£15.99
E - Saturday Delivery
£19.99

ZONE 2 - SCOTTISH HIGHLANDS AND ISLANDS†
Postcodes starting with IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26,PH10-11, PH13-14, PH30-44, ZE, AB30-31, AB33-38, AB41 6-8, AB42 0-5, AB43 6-8, AB44-45, AB51-56&63, DD8-10, FK8 3, FK16-17&21, TD15 2, KW15-17

Service
Price
Parcelforce 2-3 Working Day Delivery
£13.99

ZONE 3 - NORTHERN IRELAND, ISLE OF SCILLY AND ISLE OF MAN† Postcodes starting with BT, IM, TR21-25

Service
Price
Parcelforce 2-3 Working Day Delivery
£14.99

ZONE 4 - CHANNEL ISLANDS† Postcodes starting with JE, GY

Service
Price
Parcelforce 2-3 Working Day Delivery
£12.99

ZONE 5 - REPUBLIC OF IRELAND

Service
Price
Parcelforce Delivery (3-5 Working Days)
£14.99

ZONE 6 - BELGIUM, NETHERLANDS & LUXEMBOURG

Service
Price
Parcelforce Delivery (3-5 Working Days)
£13.99

ZONE 7 - FRANCE, GERMANY & DENMARK

Service
Price
Parcelforce Delivery (3-5 Working Days)
£13.99

ZONE 8 - REST OF EU COUNTRIES - AUSTRIA, FINLAND, GREECE, ITALY, PORTUGAL, SPAIN & SWEDEN

Service
Price
Parcelforce Delivery (3-5 Working Days)
£25.99

ZONE 9 - OTHER NONE EU EUROPEAN COUNTRIES - MONACO, GIBRALTAR, MALTA, CANARY ISLANDS

Service
Price
Parcelforce Delivery of 1 Gift (3-5 Working Days)
£29.99
Each Additional Gift
£25

ZONE 10 - USA & CANADA

Service
Price
Parcelforce Delivery of 1 Gift (3-5 Working Days)
£29.99
Each Additional Gift
£30

ZONE 11 - AUSTRALASIA & NEW ZEALAND

Service
Price
Parcelforce Delivery of 1 Gift (7-10 Working Days)
£39.99
Each Additional Gift
£40

Gifts2Drink will charge a postage and packaging charge when you place your order. The ellement of the charge made for postage will be on the following terms any additional monies in addition to the cost of your postage will be for packaging services.

Gifts2Drink t/a Viverdi Ltd act as your agent and will pay the Royal Mail or Parcelforce on your behalf, and you our client will actually receive the services provided by Royal Mail or Parcelforce. You are responsible for paying royal mail or parcelforce but we will make this payment as your agent when you place your order and we will deduct any postage charges on your behalf from the total value of your order and we will only recover the exact amount which we pay the Royal Mail on your behalf. When postage and packaging charges are free we will discount the value of your order equal to the cost payable by you to the Royal Mail or Parcelforce.

By using our website and placing your order you authorise us to act as your agent and make a payment on your behalf to the Royal Mail or Parcelforce for the service they provide to you. You will be fully aware that that the services you paid for will be provided by either the Royal Mail or Parcelforce. To receive a VAT invoice with these charges (disbursements) fully itemised please contact us as we do not send VAT invoices with your order. Our responsibility for the mail ceases when it is accepted for safe delivery by Royal Mail or Parcelforce. We will pass on any Royal Mail or Parcelforce discount or rebate to you our client in full or, if we obtain the discount or rebate from posting various clients’ mail at the same time, we will apportion it fairly and we will only recover from you the exact amount which we pay the Royal Mail or Parcelforce on your behalf. You must also notify us of who to send the mail to on your behalf.

You our client must be fully aware that the service provided to you by the Royal Mail or Parcelforce we will pay for on your behalf and the service will be provided by the Royal Mail or Parcelforce.

What happens if they are out when the parcel arrives?

If the recipient is out when we try to attempt your delivery we will leave you a card notifying of our attempt. We will then attempt a second delivery on the following working day. Should they also be unavailable on this occasion our courier will ask you to call them and arrange a more suitable time for delivery? They will hold your parcel in the depot for up to 5 days whilst you arrange delivery. Delivery hours are between 7am and 6pm.

Responsibility cannot be taken for the wrong order, or non-delivery, resulting from incorrect information or addresses being provided. You may be responsible for the cost of delivery and the return of the goods in these circumstances.

We shall not be liable for any delay in or for failure to perform obligations if that delay or failure is caused by circumstances beyond our control such as, but without limitation, any strike, lock-out or other form of industrial action, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, fire, flood, storm or Act of God.

Special delivery conditions apply to certain locations where a third party is involved, such as offices, hospitals, airports, hotels and ships. In such cases, the signature of the person authorised to receive the order shall be accepted as proof of delivery and fulfillment of the order. For deliveries to hospitals, please indicate ward and room number whenever possible. For deliveries to hotels, please indicate room number and name of the guest(s) (group, couple, etc.).

What happens if my order is late?

In the unlikely event that your order should fail to arrive within our promised delivery period please email us at sales@Gifts2Drink.co.uk along with your order number and we will carry out a thorough investigation with our courier and endeavour to get your package delivered to you. We will also send you a credit voucher for the full cost of the delivery service paid. Should you wish to cancel your order and it has been dispatched by us you will be liable for any cost incurred by us for the goods being returned back by our courier.

What happens if my order is lost?

If your order has failed to arrive within 14 working days from the date of placing your order it is deemed by us as lost. Should you fail to report to us that your parcel has not arrived within this time and we have a signature of delivery from our courier we will be unable to claim for loss of the item from our courier and therefore unable to replace your goods. Should you refuse to sign for your package within this 14 day period you will be liable for any cost incurred by us for the goods being returned back.

In the very unlikely event that your order is "lost in the post", please contact us and we will, in conjunction with ParcelForce undertake a thorough investigation as to how and why the item has been lost. Once we are able to establish that the item is definitely lost we will redeliver the goods, this may take up to 30 days from the date of posting. However should you wish us to dispatch your order again at once you will have to accept responsibility of the cost of this until your claim has been completed by our courier. We will not charge your card until all investigations have been completed and any failure to co-operate with us or our courier during this investigation could jeopardise your claim for loss. Should your missing order arrive and you fail to inform us within 7 days of delivery to you then you will be liable for the cost of both the original and replacement order.

We cannot be held liable for any loss including consequential loss if a product does not arrive on time.

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Our Returns Policy~

Here at Gifts2Drink we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items, so below is our returns policy.

Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any item within seven working days of delivery. You may be responsible for the cost of returning the goods. Please notify us as soon as possible of any cancellation. This applies to all our products. Please ensure that the item is returned back to us in its original condition in order that it can be sold on as new unless faulty within 7 days of the date the item is delivered to you. This does not affect your statutory rights. However, we regret that we cannot accept cancellations of contracts for the purchase of flowers unless you notify us within two working days from delivery.

If any item of your order is Broken or damaged or not the item ordered we will replace the item, providing the product can be collected by our carrier and was signed for, and you notified us on 0870 626 02 19 within 7 Days of delivery. All products will be collected by our carrier and they must be packed as received to avoid any possible damage. We will ALWAYS replace the product immediately at no extra cost to you however should you fail to return the broken, damaged or incorrect item back to us within 7 days from the date of delivery you will be charged the full cost of delivering and replacing the goods.

All faults reported after the first 7 days must be made to the manufacturer of the item under their own terms. This does not affect your statutory rights.

To Exchange a product;
If upon receiving your order, you are dissatisfied for any reason whatsoever, please return your order in its original condition along with a note explaining the reason for return and your request for the new product you would like exchanged. It is that simple! Your card will be charged/refunded any difference in cost plus £2.99 for postage and packing of your replacement.

To return an item, please enclose a note giving the reason for the return along with your order number, wrap the package securely and send the package to the address below.

Postal Address:
Gifts2Drink
21 Beach Road
South Shields
Tyne & Wear
NE33 2QA
United Kingdom

Please ensure that the item is returned back to us in it's original condition unless faulty or damaged within 7 days of the date the item is delivered to you. However, we regret that we cannot accept cancellations of contracts for the purchase of perishable goods unless they arrive damaged, faulty or not the item ordered.

For your protection we recommend that you use a recorded-delivery service.

This returns policy does not affect your statutory rights. Any refunds will be made within 30 days from notification to us and in accordance to our terms and conditions.

To Cancel your order;
If upon receiving your order, you are dissatisfied for any reason whatsoever, please return your order in it's original condition and we will reimburse you for the full value of your order. It is that simple! Please ensure that the item is returned back to us in its original condition unless faulty or damaged within 7 days of the date the item is delivered to you. However, we regret that we cannot accept cancellations of contracts for the purchase of perishable goods unless they arrive damaged, faulty or not the item ordered.

You should be aware that once we begin the delivery process, you will not be able to cancel any contract you have with us for services carried out by us (for example, postage and packing, banking charges and the administration and labour incurred).

Should any item be returned back to us in a condition which we deem can not be sold as new we will be unable to accept your request to cancel unless the item arrives damaged or it is proved to be faulty by our returns department.

Please ensure that you register your warranty with the manufacturer of the product where necessary. Please contact us within 7 days of delivery if you have any queries whatsoever about the warranty of the product which you are purchasing or how to make a claim against your warranty and we will assist you in any way that we can.

To return an item, please enclose a note giving the reason for the return along with your order number, wrap the package securely and send the package to the address below.

Postal Address:
Gifts2Drink
21 Beach Road
South Shields
Tyne & Wear
NE33 2QA
United Kingdom

For your protection we recommend that you use a recorded-delivery service.

This returns policy does not affect your statutory rights. Any refunds will be made within 30 days from notification to us and in accordance to our terms and conditions.

You are entitled to cancel any payment at any time where fraudulent use has been made of your credit or debit card by another person not acting on behalf of you or as your agent and to be re-credited by us to the extent that such sums are not reimbursed by the card issuer in such circumstances.

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Back Orders~

If your item is not in stock, we will back order it for you. You will always be contacted with the option to cancel your order immediately and receive a full refund if you would rather not wait for the order to be fulfilled within 30 days.

However if you have selected a specific delivery date and we are unable to contact you via email the management reserve the right to substitute the out of stock item with the closest possible match of equal or greater value.

The management reserve the right to substitute flowers, glasswear and cheese for those of equal or greater value should we have any issue with availability of flowers.

All Flowers are subject to availability. In the event of any supply difficulties, we reserve the right to substitute your flowers with those of equivalent
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Privacy Policy~

At Gifts2Drink we are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalised shopping experience. Please read on for more details about our privacy policy.

(In accordance with the Privacy & Electronic Communications Act passed into law 11 Dec 03) - "We do not send random marketing emails to personal email addresses (spam)

Controllers of personal information

Any personal information provided or to be gathered by Gifts2Drink is controlled by Viverdi Ltd. of 54A Aidan Court, Bede Industrial Estate, Jarrow, Tyne and Wear, NE32 3EF, United Kingdom.

What information do we collect? How do we use it?

How does Gifts2Drink.co.uk protect customer information?

When you place orders, we offer the use of our secure servers. The secure server software (SSL) encrypts all information you input before it is sent to us. The pages were you enter your credit/debit card details are provided by a third party bank called Protx who also use (SSL). Protx use a secure payment system to process your payment, for total peace of mind read our Security Guarantee. Furthermore, as required by the UK Data Protection Legislation, we follow strict security procedures in the storage and disclosure of information, which you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.

What about "cookies"?

Cookies are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information, but they do enable us to provide features such as to store items in your Shopping Basket between visits. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that.

Will Gifts2Drink.co.uk disclose the information it collects to outside parties?

Giftstodrink.co.uk do not disclose buyer's information to third parties under any circumstances.

In summary

We are committed to protecting your privacy. We use the information we collect on the site to make shopping at Gifts2Drink.co.uk possible and to enhance your overall shopping experience. We do not sell, trade or rent your personal information to others.

Your consent

By using our Web site, you consent to the collection and use of this information by Gifts2Drink.co.uk. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.

Tell us what you think

Gifts2Drink.co.uk welcomes your questions and comments about privacy. Please send e-mail's to feedback@Gifts2Drink.

If you are worried about placing your order online then please call us free on the above number and we will take your order over the phone.

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Security Policy~

None of our customers has reported fraudulent use of a credit or debit card as a result of purchases made with us. We are so confident about the transaction security we offer on our site that we back every purchase with a security guarantee.

1. Our secure server software and that of Protx our third party bank, encrypts all your personal information including credit or debit card number and name and address. The encryption process takes the characters you enter and converts them into bits of code that are then securely transmitted over the Internet

2. In the event of unauthorized use of your credit or debit card, most banks and card issuers either cover all the charges or may limit your liability to just £50.00.

3. If your bank or card issuer holds you liable, Gifts2Drink will cover your liability up to £50.00 provided that the unauthorized use of your credit or debit card resulted through no fault of your own from purchases made at or Gifts2Drink.co.uk while using the secure server provided by Protx or Us.

A Few Important Notes: this guarantee only applies to credit or debit card purchases made to Gifts2Drink.co.uk's secure server or Protx our payment partners. This guarantee covers a maximum liability of £50.00. In the event of unauthorized use of your credit or debit card, you must notify your card provider in accordance with its reporting rules and procedures.

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Payment by Credit & Debit Cards~

We accept Visa, Delta, MasterCard, American Express, Eurocard, & Switch denominated in Pounds Sterling as payment for orders.

If you are paying for your order using a credit or debit card you will be asked to enter your card details as part of the normal ordering process and you will find further instructions when you process your first order. Alternatively, you can select the option to "Send Payment Details By Post/Fax/Phone" and telephone us on 0870 626 02 19 [+ 44 191 489 81 98 Outside UK] and one of our sales advisors will be more than happy to take your payment over the phone.

Your details will be kept safe and secure and will be covered by our security guarantee.

We accept credit cards from around the world and our payment page is available in various languages.

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Cheques & Other Ways to Pay~

If you would like to pay by cheque or postal order, simply select the "Send Payment Details By Post/Fax/Phone" option on the order form, and send us a personal cheque or postal order in Pounds Sterling for the total amount of your order. Please note that, at present, we are only able to accept postal orders denominated in Pounds Sterling or cheques denominated in pounds sterling and drawn on a UK bank.

Paying by cheque does delay your order somewhat as we do not dispatch the items until your funds clear. If you are in the UK, paying by personal cheque typically delays your order by about seven to 10 days.

After you have fully submitted your order on our Web site you can send your cheque made payable to Gifts2Drink with your order number to the following address:

Gifts2Drink
21 Beach Road
South Shields
Tyne & Wear
NE33 2QA
United Kingdom

Please remember to write your e-mail address clearly on the back of your cheque, as this will help our staff to process your order more efficiently. If you do not want to place your card details on our secure server, you can give us your details via fax or telephone, or post.

Calling in or faxing your card number

Phone:
Non-UK residents: +44 191 456 93 33
UK residents only: 0870 626 02 19

Fax:
Non-UK residents: +44 191 456 94 49
UK residents only: 0191 456 94 49

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Value Added Tax (VAT)~VAT stands for value-added tax, which is charged on most goods and services within the European Union. Some of our products may include VAT in the displayed price. Should you require a VAT invoice for your order please contact us.

Should you place your order for delivery to the Channel Islands or any country outside of the EU such as the USA or Australia the 17.5% VAT charge will not be charged to your card or added to your costs in our checkout system. However we do still charge the 17.5% charge on the cost of postage.
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